Order amidst chaos
Statistically speaking, your customers expect a response to their enquiry within 24 hours. However, due to the increasing volume of contact, customer service can no longer keep up. Email automation can provide a remedy.
Aristech email automation automatically accepts and processes customer enquiries on text channels of any kind (e.g. email or contact form). This is followed by content-related sorting and routing processes, intent and sentiment recognition, and qualitative evaluation. Back-end processes can then be initiated automatically.
How can Aristech email automation help you?Saving time and costs
Thousands of customer enquiries flooding the service centre
An increase in the number of support enquiries puts an enormous strain on customer service. Response processes slow down and important work time is lost in categorising and prioritising unread requests. In other words, it is no longer possible to deal with the volume of enquiries within the expected response times.
Automatic Categorization
This is achieved through a hybrid process of AI-based processing and rule-based analysis. The semantic entity analysis extracts data, such as names, customer numbers and addresses, from the text. The AI then assigns categories to the emails, sets incident levels and provides structured information.
Initiating processes
The AI is then able to initiate independent processes, e.g.
- customer identification
- Change of address
- Bank data entry and change
- Meter reading in the energy sector
- and much more
This means that e-mails can also be processed on a case-closing basis.
Redirection
By structuring emails in this way, they can be redirected to the right contact person. Critical enquiries are answered more quickly and the workload of the individual agents is reduced.
Why Aristech email automation?
Evaluation
fully automated
The content of customer enquiries is sorted and automatically analysed based on freely selectable criteria. Customised to your use case.
Extraction
Customized to your use case
Freely customisable extraction of data, e.g. account data, addresses, customer data and much more...
Connecting processes
Case closing
Automatic replies, bank data recognition, password resets, meter reading, etc. are automatically triggered.
GDPR-compliant
Made in Germany
Optional on-premises operation without a cloud connection means your data remains secure in your infrastructure. This allows you to easily change bank details and handle personal data.
Contact us
Our team loves to tackle new challenges and will find a fitting solution for your company.