NLP
Aristech NLP-Server
Understand and use your data
Automation in the Service Center
With the Aristech NLP-Server any NLP tasks can be solved. Through NLP we enable semantic processing of your text or audio material without manual review. Intelligent and ready to use. Through the unique combination of different Aristech language technologies in our NLP tools, the quality of your audio or text-based customer interaction becomes measurable (Quality Monitoring) or your text communication is automatically processed and answered (Email Automation). Our Chatbots interact intuitively and naturally with your customers and take work off your employees' hands.
Our Aristech NLP solutions
Quality monitoring
Making service quality measurable
Automatic conversion of call recordings to ready-to-read call scripts. Subsequent analysis of the scripts through a combination of rule-based and AI-based analysis with the Aristech NLP Server.
Improve your customers' satisfaction.
Link to QM
Mailbots
Organize the chaos
Automatic first reception and processing of customer inquiries on text channels (e.g. emails). Followed by sorting and intent detection as well as qualitative evaluation with the help of the Aristech NLP server.
Don't make your customers wait for answers.
Link to email analysis
Chatbot
Digitalize chat-based communication
Natural dialog between human and machine. It all happens through the Aristech NLP Server and the Aristech Dialog Server.
State of the art technology
Hybrid analysis
The best of both worlds
Our hybrid approach to analysis combines the advantages of machine learning and rule-based analysis. This ensures the highest level of accuracy when analyzing.
Know-how
Expertise put to work for you
With our linguistic know-how, we provide you with highly complex linguistic rule sets for recognizing and collecting structured data.
Technology stacks
from in-house development
All from a single source.
Our team of specialists is always directly available to you and keeps up with the latest developments using innovative methods.
Therefore, we achieve the best possible result for you.
GDPR compliant
Made in Germany
Optional on-premise operation without cloud connection keeps your data securely on your infrastructure.
Even bank data changes and the handling of personal data are thus handled without difficulty.